At Trixie Dog Supply Sale, we’re committed to making sure both you and your furry companion are completely satisfied with every purchase. Below you’ll find all the details about our shipping and return policies to ensure a smooth shopping experience.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to get your dog’s essentials to you as quickly as possible.

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options & Delivery Times

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping

🐾 Note: Delivery times are estimates and may vary depending on your location and customs processing. During peak seasons, slight delays may occur.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in their original condition – unused, unopened, and with all tags attached.

Non-Returnable Items

For the health and safety of all our canine customers, we cannot accept returns on:

  • Opened packages of Dog Supplements & Special Food
  • Opened containers of Wet or Dry Dog Food
  • Used Dog Grooming & Care products

How to Return or Exchange an Item

Follow these simple steps to process your return or exchange:

  1. Contact our team within 15 days of receiving your order at [email protected] with your request
  2. Include your order number and details about which items you’d like to return/exchange
  3. Wait for approval – we’ll email you return instructions within 2 business days
  4. Package your return securely in the original packaging if possible
  5. Ship it back to our Dallas facility (we’ll provide the address)
  6. Wait for processing – we’ll notify you once we receive and inspect your return

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method as we can’t be responsible for lost return packages.

Refund Information

Once your return is received and inspected (usually within 3-5 business days), we’ll process your refund or exchange. Here’s what to expect:

  • Refund method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after we receive your return
  • Bank processing: Additional 5-10 business days may be needed for the refund to appear in your account
  • Exchanges: We’ll ship your replacement item as soon as we process your return

Return Request Email Template

Need help drafting your return request? Use this template:

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear Trixie Dog Supply Sale Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). The details are below:

Item(s) to return/exchange: [Product Name(s) and Quantity]

Reason for return/exchange: [Brief explanation]

Preferred resolution: [Refund/Exchange for (specific product if exchanging)]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Questions?

Our customer care team is always happy to help with any questions about shipping, returns or exchanges. Contact us at [email protected] or write to:

Trixie Dog Supply Sale
510 Sycamore Circle
Dallas, US 75234

We appreciate your business and promise to handle your order with the same care we’d want for our own dogs’ supplies! 🐾

The Trixie Dog Supply Sale Team